Keep the source
The customer’s message stays accessible. Compare the summary with what was actually written.
CHAMELEON / ENQUIRY PREPARATION
Understand the enquiry.Prepare your reply.
A quote to prepare, a group to welcome, a project to clarify. Bring together the facts, the questions to ask and a draft you can refine.
YOUR TURN
Choose a scenario.
Switching examples resets your draft. Save your brief before moving to the next one.
01 / THE CUSTOMER MESSAGE
A living-room bookcase
Interactive prototype: pre-written messages and results. No connected AI, nothing sent.
02 / THE DETAILS TO CHECK
The useful details, in one place.
The button reveals what the customer has told you, what you still need to ask and a draft reply you can edit. You keep the final decision.
THE PRINCIPLE
Organise, then decide.
A clear enquiry starts by separating facts, questions and commitments.
Surface the gaps
A missing date, measurement or budget becomes a question to ask.
Review before replying
The draft is editable. A price, deadline or booking still needs confirmation by the person responsible.
WHO IS BEHIND SIGNAL?
An exploration by Chameleon.
Signal is a concept by Chameleon Digital Studio, Sébastien Leichner’s studio. It explores a practical question for independent professionals, small businesses and community organisations: how can you prepare a reply without losing important details?
This mockup lays the groundwork for an AI customer enquiry assistant. You can try the workflow here; analysing new messages and achieving real time savings still need development and testing.
BEFORE GOING FURTHER